Welcome to the Sharp Edge Shop FAQ. Here, we aim to provide clarity and support, reflecting our core values of Precision, Access, and Empowerment. Whether you’re a seasoned chef or embarking on your first journey with a true Japanese knife, we’re here to ensure your experience is seamless.

Our Products & Craftsmanship

What makes your Japanese knives different from standard kitchen knives?
Our knives are curated from forges that prioritize traditional Japanese craftsmanship, focusing on superior blade geometry, steel quality (like Aogami steel), and perfect balance. Each category—from the versatile Gyuto and Santoku to the specialized Deba or Nakiri—is designed for a specific culinary purpose, offering unparalleled precision and longevity.
I’m new to Japanese knives. Which one should I start with?
For most home cooks, a Gyuto (Chef’s knife) or a Santoku (Multi-purpose) is an excellent, versatile starting point. If you primarily prepare vegetables, a Nakiri is ideal. Explore our detailed menu categories and descriptions to find the tool that best matches your cooking style.
Do you sell sharpening supplies for these knives?
Absolutely. Maintaining your edge is crucial. We offer a dedicated selection of Sharpening Stones, Sharpening Accessories, and complete Sharpening kits to empower you to keep your tools in peak condition.

Ordering, Payment & Account

What payment methods do you accept?
We accept major credit cards: Visa, MasterCard, and JCB, as well as PayPal for a secure and quick checkout process.
Do you ship internationally?
Yes, we proudly serve a global community. We ship worldwide with minimal exclusions. Please note that shipping to some parts of Asia and a few remote regions may be temporarily unavailable due to logistics. Our checkout system will automatically confirm availability for your address.
Where are you located?
Sharp Edge Shop is based in Fort Worth, Texas, USA. We act as the bridge between esteemed Japanese forges and your kitchen, ensuring careful handling and direct delivery.

Shipping & Delivery

What are my shipping options and costs?
  • Standard Shipping ($12.95 flat rate): Via DHL or FedEx. Orders are dispatched in 1-2 business days and delivered within 10-15 days after dispatch. Includes full tracking. Ideal for faster delivery.
  • Free Shipping: Available on all orders over $50. Via EMS. Orders are dispatched in 1-2 business days and delivered within 15-25 days after dispatch. Includes tracking. This is our value promise to you.

All orders undergo a 1-2 day processing period where we meticulously prepare and package your items.

How can I track my order?
Once your order ships, you will receive a shipping confirmation email containing your tracking number and a link to monitor your package’s journey in real-time.
Who should be present for delivery?
Please ensure someone is available to receive the package. Our knives and sharpening tools are precision-crafted items, and we recommend direct receipt for their safety.

Returns & Warranty

What is your return policy?
We stand firmly behind our products. If you are not completely satisfied, we offer a straightforward 15-day return policy from the date you receive your order. Please contact our customer service team at [email protected] to initiate a return. Items must be in unused and original condition.
Do you offer a warranty on your knives?
Our commitment is to quality and durability. While specific warranties depend on the individual forge, we guarantee every product against manufacturing defects. Please contact us for details regarding a specific item.

Care & Maintenance

How do I care for my Japanese knife?
  • Hand Wash Only: Never use a dishwasher. Dry immediately after washing.
  • Use Appropriate Cutting Surfaces: Wooden or plastic boards only. Avoid glass, stone, or hard composite surfaces.
  • Regular Sharpening: Use our sharpening stones to maintain the legendary edge. A honing rod can be used for light touch-ups.
  • Storage: Use a knife block, magnetic strip, or blade guard (available in our Knife Accessories section) to protect the edge.

Need Further Assistance?
Our dedicated customer service team is here to ensure your experience is as sharp as our knives.
Please contact us at: [email protected]
Sharp Edge Shop
2232 Moore Avenue, Fort Worth, US 76106

Thank you for trusting Sharp Edge Shop. We are honored to deliver the tools that transform cooking from a chore into an art.

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