At Sharp Edge Shop, we cater to culinary professionals and enthusiasts who demand perfection in their tools. Our shipping and returns policies are designed with your needs in mind—offering clarity, efficiency, and respect for the craftsmanship of our products.

Quick Summary

  • Order Processing: 1-2 business days
  • Return Window: 15 days from delivery date
  • Return Condition: Unused, unsharpened, in original packaging
  • Refund Processing: 5-10 business days after approval

Shipping Information

We ship globally (excluding some remote areas and parts of Asia). All orders are carefully packaged to ensure your precision tools arrive in perfect condition.

Order Processing Time

Orders are processed within 1-2 business days (excluding weekends and holidays) after payment confirmation.

Shipping Methods & Delivery Times

Standard DHL / FedEx

Cost: $12.95 USD

Delivery Time: 10-15 business days after shipment

Tracked and insured service for reliable delivery.

Free EMS Shipping

Cost: FREE on orders over $50

Delivery Time: 15-25 business days after shipment

Economical option for orders meeting the minimum value requirement.

Delivery times are estimates and may vary based on destination and customs processing. You will receive tracking information once your order ships.

Returns & Exchanges

We stand behind the quality of every Japanese knife and sharpening tool we sell. If you’re not completely satisfied, here’s our straightforward process.

Eligibility Requirements

To qualify for a return or exchange, your item must:

  • Be requested within 15 days of the delivery date
  • Be in the same condition as received: unused, unsharpened, and undamaged
  • Be in the original packaging with all protective sleeves, boxes, and documentation
  • Include all parts and accessories that came with the product

Step-by-Step Return Process

  1. Initiate Your Request

    Within 15 days of delivery, email our customer service team at [email protected] with your order number and reason for return/exchange. Use the template provided at the bottom of this page for faster processing.

  2. Receive Instructions

    We’ll respond within 2 business days with a Return Merchandise Authorization (RMA) number and detailed shipping instructions to our facility:

    Sharp Edge Shop Returns
    2232 Moore Avenue
    Fort Worth, TX 76106
    USA

    Do not ship items back without an RMA number—we cannot process unlabeled returns.

  3. Ship Your Item

    Securely package the item in its original packaging. You are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped). We recommend using a trackable shipping service—we are not liable for items lost in transit.

  4. Inspection & Processing

    Once received, our quality team will inspect the item (3-5 business days). Upon approval, we’ll notify you and proceed with your chosen resolution.

Refunds & Exchanges

Refunds: Approved refunds are issued to the original payment method (Visa, MasterCard, JCB, or PayPal). Please allow 5-10 business days after we approve your return for the refund to appear in your account. The original shipping cost is non-refundable for standard returns.

Exchanges: We happily exchange items for different models or sizes, subject to stock availability. If the exchange item is of higher value, you’ll be charged the difference; if lower, we’ll refund the difference. We cover standard shipping for the replacement item to your original address.

Non-Returnable Items

For hygiene, safety, and practical reasons, the following items cannot be returned or exchanged unless they arrive defective or damaged:

  • Sharpening Stones & Accessories: Items listed under “Sharpening Stones” and “Sharpening Accessories” (e.g., Naniwa stones, Atoma diamond plates, flattening stones, polishing compounds) cannot be returned once the packaging seal is broken or if they show signs of use, due to the personalized nature of sharpening.
  • Used or Sharpened Knives: Any knife that has been used to cut food, has been sharpened, honed, or shows any signs of wear on its edge.
  • Personalized or Custom Items
  • Final Sale Items: Clearly marked as such on the product page.

If you receive a defective or incorrect item, contact us immediately with photos/video evidence. We’ll resolve the issue promptly, including covering return shipping costs.

Return/Exchange Request Template

To expedite your request, copy, paste, and fill out this template when emailing us at [email protected]:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Sharp Edge Shop Customer Service,

I would like to request a [Return / Exchange] for my recent order.

Order Number: [Please provide your order number]
Product Name: [e.g., Tsunehisa Yanagiba 270mm]
Reason for Request: [e.g., Wrong size, Changed mind, Defective item (please describe)]

I confirm that the item is unused, unsharpened, and in its original packaging with all accessories.

Please provide the RMA number and return instructions.

My preferred resolution is:
[ ] Refund to original payment method.
[ ] Exchange for: [Please specify desired product name and variant, if applicable].

Full Name: [Your Name]
Shipping Address: [Your Address]

Thank you,
[Your Name]

Need Help?

Our customer service team is here to assist you with any questions about shipping, returns, or your order.

Email: [email protected]

Response Time: We strive to respond to all inquiries within 1-2 business days.

Thank you for being a valued member of the Sharp Edge Shop community. We are committed to ensuring your complete satisfaction with every precision cut.

– The Sharp Edge Shop Team